Privacy Policy

1. Introduction

Coastcom respects your privacy and is committed to protecting personal information in accordance with Australian privacy and telecommunications laws. This Privacy Policy explains how Coastcom collects, uses, stores, discloses and protects personal information relating to customers, suppliers, website users and other individuals who interact with Coastcom services.

2. Australian Legal Compliance

This Privacy Policy has been developed in accordance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Telecommunications Act 1997
• Spam Act 2003
• Telecommunications Consumer Protections (TCP) Code
• applicable ACMA obligations and telecommunications regulations
• other applicable Australian laws and regulatory requirements.

3. What Personal Information We Collect

Coastcom may collect and hold personal information including:

• customer names and contact details
• residential or business addresses
• billing and payment information
• date of birth and identity verification details
• driver licence or identification information where required
• account usernames and authentication credentials
• service usage and telecommunications data
• IP addresses and device information
• customer support and complaint records
• email and communication records
• marketing preferences
• business contact information
• technical and network diagnostic information.

4. Sensitive Information

Coastcom will only collect sensitive information where reasonably necessary, authorised by law or with customer consent.

5. How Information Is Collected

Coastcom may collect personal information directly or indirectly through:

• account applications and service registrations
• customer support interactions
• emails, phone calls and website forms
• billing and payment systems
• service usage and network systems
• cookies and website technologies
• wholesale carriers and suppliers
• authorised representatives
• publicly available sources where permitted by law.

6. Telecommunications and Network Data

As a telecommunications provider, Coastcom may collect and process telecommunications and network-related information including call records, IP addresses, bandwidth usage information, VoIP logs, authentication records and network performance data where reasonably necessary for service delivery, cybersecurity, fraud prevention and regulatory compliance.

7. Why We Collect Personal Information

Coastcom collects personal information for service delivery, identity verification, billing, customer support, cybersecurity, legal compliance, network operations, complaints management, hardship assistance and permitted marketing activities.

8. Disclosure of Personal Information

Coastcom may disclose personal information to wholesale carriers, suppliers, payment processors, cloud providers, contractors, regulators, law enforcement agencies and professional advisers where reasonably necessary or required by law.

9. Overseas Disclosure

Some Coastcom systems or suppliers may store or process information outside Australia. Coastcom takes reasonable steps to ensure overseas recipients handle information consistently with Australian privacy obligations.

10. Data Security

Coastcom maintains reasonable technical and organisational security measures including encryption, access controls, cybersecurity protections, monitoring systems and secure authentication processes.

11. Data Retention

Coastcom retains personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes and maintain operational records.

12. Access and Correction

Customers may request access to personal information held by Coastcom and may request correction of inaccurate or outdated information subject to applicable legal requirements.

13. Marketing Communications

Customers may opt out of marketing communications at any time using unsubscribe functionality or by contacting Coastcom directly.

14. Privacy Complaints

Customers may lodge privacy complaints directly with Coastcom. Coastcom will investigate complaints fairly and respond within a reasonable timeframe.

15. Regulators

Customers may contact the Office of the Australian Information Commissioner (OAIC) or the Telecommunications Industry Ombudsman (TIO) regarding unresolved complaints.

16. Changes to This Policy

Coastcom may update this Privacy Policy periodically to reflect legislative changes, regulatory obligations, cybersecurity requirements and industry best practice.

17. Contact Coastcom

Privacy and Support Contact:

Important Notice: Nothing in this Privacy Policy limits rights or obligations arising under Australian privacy or telecommunications legislation.